DEPARTMENT: Case Management

REPORT TO:  Manager, Case Management

POSITION TYPE: Full-time, Permanent

LOCATION: 637 Main Street

HOURS OF WORK: Days (07:30 to 16:00)

ABOUT THE COMPANY

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

JOB SUMMARY

• Provide on-going case management support to assess progress and ensure treatment plan
• Develop and coordinate individualized care plans addressing short-term and long-term goals in collaboration with participants, interdisciplinary team members and external partners
• Assess an unsheltered person’s needs in terms of moving towards housing Identify in a proactive manner, barriers that restrict and develop strategies that facilitate the participants’ ability to meet identified goals
• Create and maintain a professional relationship with community members, including boundary setting
• Keep accurate, continuous, legible and signed records including progress notes, checklists, correspondence, journals for individual and collective access in accordance with established protocols pertaining to access to and disclosure of casework files
• Work with Involuntary Participants and Participants not capable of consent
• Apply ethics of case management in all participant relationships including confidentiality, self -determination, informed consent and care taking the power differential between caseworker and participant. 
• Planning process and intervention with participant
• Identify and provide information and resources to participants including:
• Community resources
•  Rent and income assistance
•   Mental health resources
•    Indigenous organizations
• Establish partnerships with landlords and service agencies, and advocate on behalf of participants
• Identify symptoms of suicide ideation and offer resources and support
• Create environments of cultural safety for participants
• Meet with participants both on-site and in community
• Monitor, evaluate and communicate progress of participants with the participants themselves, team members and managers on a regular basis
• Maintain accurate and confidential electronic and file records, including statistical data
• Conduct crisis intervention as needed
• Attend program-related community, coalition, and committee meetings

Specialized Duties:

Outreach:

• Build effective relationships with encampment resident
• Coordinate with local agencies to provide services that meet the needs of residents
• Contribute to the development of a community that values cultural diversity
• Preferred experience with homeless outreach working with homeless individuals/families; proven ability to access the wide range of homeless services; familiarity with overcoming the barriers homeless people encounter
  
  

Housing (The Bell)

• Provide supportive and proactive approach to eviction prevention
• Provide an open and welcoming environment for tenants to share their housing concerns and address tenants housing needs
• Review any client risks or issues and utilize team approach to identify action plan
• Experience with Palliative and after death care
• Experience with Harm reduction in a supportive living environment
  
  

MMIWG2S:

• Provide comprehensive case management services to families affected by MMIWG, demonstrating sensitivity to cultural nuances and the diverse needs of Two-Spirit individuals
• Establish and maintain supportive relationships with families, acting as a liaison between them and relevant law enforcement agencies, social services, and other community resources
• Facilitate cultural ceremonies, healing circles, or support groups to address the emotional and spiritual needs of affected families and individuals
• Collaborate with local Indigenous communities, Elders, and cultural advisors to ensure that cultural perspectives are integrated into case management practices
• Contribute to the collection of data for research purposes to inform systemic changes and improve support services

• Competitive wages within the nonprofit sector
• Health & Dental Benefits
• Pension Plan
• Professional Development Opportunities
• Paid Sick and Family days
• Shift Premiums
• Employee Assistance Program

We thank all applicants but only those selected for an interview will be contacted.

Reports to: Manager, Housing Services

Department: Housing Services

Position type: 0.4 FTE, Indefinite term

Direct Report: None

Locations: 777 Sargent Avenue

Hours of Work: Nights (15:30 to 24:00)

Wage: $20.99 - $23.62

About the Company

• Coordinate move-ins for community members entering housing, adhering to established protocols, and collaborating with external partners.
• Conduct regular floor checks to ensure the safety and cleanliness of the housing premises.
• Assist with medication management, including proper storage, distribution, and documentation.
• Develop and implement programming initiatives to enhance the well-being and engagement of housing program participants.
• Provide comprehensive support to participants in planning, problem-solving, and addressing immediate needs, such as food, water, clothing, and other essential items.
• Offer non-judgmental support and connect participants with relevant resources and services, both internal and external.
• Respond promptly and effectively to emergency situations, including assessing, intervening, and documenting critical incidents, and seeking assistance as necessary.
• Ensure that participants are well-informed about available internal and external resources, services, and programs.
• Uphold professional standards of care in all interactions and service delivery.
• Foster collaborative relationships with external partners to optimize support for housing program participants.
• Maintain accurate and confidential electronic and physical records pertaining to program participants.
• Collect and submit required agency statistics promptly and accurately.
• Uphold cleanliness standards by following routine cleaning schedules for the program area during each shift.

Qualifications

• Relevant experience working in the field of human services preferably with adults experiencing homelessness, mental health and substance use issues
• Experience working in housing is considered an asset
• Post secondary education in the field of addictions and mental health is considered an asset
• Strong attention to detail and ability to maintain accurate records
• Ability to build and maintain relationships with external partners
• Compassion for working with individuals who use substances and experience mental health issues
• Ability to work with a participant-centred care philosophy
• Knowledge of the effects of poverty and the determinants to health
• Ability to work collaboratively in a multi-disciplinary team
• Ability to apply Harm Reduction, Trauma Informed Care, Anti-Oppressive, and Housing First philosophies in their day-to-day support of community members
• Knowledge of Indigenous culture
• Lived Experience: Knowledge gained from personal experiences relevant to the role
• Able to contribute to a culturally safe environment for staff and participants
• Knowledge of and ability to apply the principles of the TRC Calls to Action, MMIWG Calls to Justice, and UNDRIP
• Excellent interpersonal skills and communication skills, both oral and written
• An understanding/experience in working with culturally diverse populations 
• Proficiency in Microsoft Office & online databases
• Ability to work with individuals presenting challenging behaviours or experiencing crisis
• De-escalation and conflict resolution skills
• Ability to assess crisis and work in a crisis situation
• Current CPR, Basic First Aid, and Mental Health First Aid (MHFA) certifications

Conditions Of Employment

• Ability to meet the physical demands required for the role which include being on your feet for long period of time, lifting up to 50 lbs, and cleaning duties (bending, reaching, push/pulling, crouching)
• Exposure to biohazards including but not limited to blood, bodily fluids, and syringes 
  
• Ability to work with individuals who use substances and/or experience mental health issues
• Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
• Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
  
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Child and Adult Abuse Registry Check are required. Ability to work with individuals who use substances and/or experience mental health issues

Values & Competencies

• Competitive wages within the nonprofit sector
• Health & Dental Benefits
• Pension Plan
• Professional Development Opportunities
• Paid Sick and Family days
• Shift Premiums
• Employee Assistance Program

Application deadline: Open until filled

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

Title: Peer, Van Outreach

Reports To: Manager, Van Outreach Services

Department: Van Outreach Services

Position Type: Casual

Location: 75 Martha Street

Direct Reports: None

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Position Summary

Peer support takes place when an individual providing the help has a similar lived experience. The Peer is an integral member of the Main Street Project (MSP) team. Drawing on their lived experience of mental health challenges and/or substance use, the Peers assists others to gain a sense of confidence and hope on their journey.  

The role of the Peer is defined as offering and receiving help, based on an understanding, of respect between people in similar situations. MSP Peers, work in different capacities, from Outreach Workers, Navigators, and other areas within MSP. All roles acknowledge mutual respect, and understanding of similar experience will engage community member n making an informed decision, to promote a sense of safety and well-being for the community. 

The Peer Outreach Worker is a role within Main Street Project that focuses on building relationships and rapport with the community member living unsheltered in Winnipeg. This includes understanding the community needs, what services they require, and identity challenges along the way. The Peer Outreach Worker supports the development and implementation of care plans. 

Duties & Responsibilities

• Ensure that client immediate needs are met through the provision of food, shelter, clothing, harm reduction, and personal hygiene supplies as needed.
• Support clients by assessing their behavior, overall well-being, and safety.
• Provide the community outreach team with any information that may help in the care plan.   
• Complete need assessments, referrals, and consent forms to engage in case management service. 
• Meet with clients in the community and/or in their homes, when required.
• Respond to services requests from first responders, business owners, and community members, City of Winnipeg, Community Agency or as directed by the manager.  
• Work with individuals who may be intoxicated, experiencing significant trauma, mental health, poor hygiene, suicide, or at risk to others.
• Monitor the physical safety of clients to ensure the client receives medical attention for physical injuries, either through on-site basic First Aid, transportation to the hospital, or request for a non-emergency ambulance (depending on severity).
• Operate MSP's outreach van
• Monitor, locate, and identity, individuals that may need support in accessing services.
• Visit new encampment structures, or areas being used as shelter, and provide an update to the team and program manager. 
• Participate in daily debriefs and provide follow-up instructions for next shift.
• Maintain accurate and confidential electronic and file records, including statistical data.
• Submit agency-required statistics on time and with accuracy.
• Adhere to the MSP policies and procedure manual.
• Attend all mandatory meetings and training sessions as designated.
• Other duties as assigned.

Education & Qualifications

• Ability to effectively interact with diverse populations including clients, staff and volunteers.
• Understands the systemic issues that affect low income and marginalized people.
• Ability to effectively communicate to resolve problems and manage conflicts effectively.
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required
• Valid Class 5 Driver's License
• Prior experience with statistics and reporting
• Basic computer proficiency

Skills & Specifications

• First-hand understanding of issues related to mental health, substance use and/or being unhoused.
• Familiarity with mental health and addiction services both internal and external to MSP.
• Ability to work as part of a team, and with other health care providers on clinical settings.
• Good verbal and written\communication skills.
• Ability to work with a client-centered care philosophy
• Ability to apply Harm Reduction and Housing First philosophies in their day-to-day support of clients
• Knowledge of the effects of poverty and the social determinant of health is essential
• Knowledge of Indigenous Culture
• Additional languages (Indigenous) are considered an asset 
• Experience working with Indigenous organization and/or communities an asset 
• Ability to maintain required work schedule, be on time, keep work area neat, be accountable for how time is used.
• Ability to use sound judgement regarding confidentiality issues.
• Ability to advocate for clients by bringing concerns about services to the Manager of Outreach Services

Conditions of Employment

• Ability to meet the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs., and cleaning duties (bending, reaching, pushing/pulling, crouching), going into encampment
• Exposure to biohazards including but not limited to blood, bodily fluids, and syringes 
• Ability to work with individuals who use substances and/or experience mental health challenges
• Ability to provide support in high intensity incidents on occasions including but not limited to medical emergencies and aggressive individuals
• Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Child and Adult Abuse Registry Check are required.

Values & Competencies

Ability to embody Main Street Project’s Core Values:

• Reducing Harm 
• Truth and Reconciliation 
• Anti-Oppression 
• Trauma-Informed

Key Competencies

• Crisis Management 
• Service Excellence – Meeting people where they are at.
• Collaboration Developing External Relationships
• Accountability 
• Decision Making

What Main Street Project offers

• Competitive wages within the nonprofit sector
• Health & Dental Benefits
• Pension Plan
• Professional Development Opportunities
• Paid Sick and Family days
• Shift Premiums
• Employee Assistance Program

Application Deadline: Open until the position is filled.

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

DEPARTMENT: Harm Reduction

REPORT TO:  Director of Emergency Services

DIRECT REPORTS:  Peer Support Workers

POSITION TYPE: Full-time, Permanent

WORK HOURS:  1.0 FTE

LOCATION: 609 Main Street

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary

The Harm Reduction Coordinator provides leadership to the CSOA and M.A.P team and associated services towards these ends including (but not limited to), the supervision of staff, students, volunteers, interns. Leading data collection, reporting and documentation. The Harm Reduction coordinator will work across all programs ensuring the advancement of harm reduction initiatives.

The Program Coordinator serves as the direct contact for employee development including performance management, program development, evaluation and delivery; as well as developing relationships with external partners. This position is also responsible for the successful facilitation of harm reduction training and ordering of harm reduction supplies. This position provides of supports and interventions for individuals using MSP services in coordination with an interdisciplinary team, as well as oversight for MSP’s Managed Alcohol Program (MAP) and Community Supported Opioid Program (CSOA). 

The Managed Alcohol Program (MAP) provides compassionate, low-barrier support for individuals experiencing harm from their alcohol use. Through safer access to beverage alcohol, case management, housing support, cultural connection, and healthcare coordination, MAP aims to reduce harms associated with non-beverage alcohol use, emergency service involvement, and barriers to stability while promoting dignity, safety, and self-determination.

The Community Supported Opioid Access (CSOA) Program provides safer alternatives to the toxic illicit drug supply through a comprehensive harm reduction approach. The program supports program relatives with medication access, peer support, case management, housing stabilization, cultural supports, healthcare navigation, and connection to community resources, with the goal of reducing overdose risk and improving health, safety, and overall well-being.

Key Responsibilities

Leadership Responsibilities

• Ensuring new staff are successfully onboarded and trained
• Monitor on-shift performance and attendance, identify training needs and provide coaching to staff, reporting updates to shelter leadership team
• Recognize excellent performance and show ongoing staff appreciation
• Directly report staff issues, including staff complaints, conflict resolution needs, and disciplinary issues to Director of Emergency Services; document issues and ensure appropriate team members are notified on matters of concern
• Provide on-site leadership, including debriefs, during/after incidents
• Schedule staff for all shifts, resolve scheduling issues, and fill in for scheduling gaps as needed
• Provide direct supervision and day-to-day oversight to peer support workers on-shift
• Responsible for the implementation and maintenance of program policies, procedures and activities to bring participant experience and outcomes in line with MSP’s mission, values and strategic plan
• Provides periodic review, evaluation and modification of programs to ensure activities are meeting participant priorities and are in line with MSP’s strategic plan and contractual obligations
• Responsible for the supporting supervision, development and accountability of program staff, students, volunteers and interns, ensuring their actions and behaviors are in line with MSP mission, goals, and values, and contributing positively to our strategic plan
• Ensures that programs and activities are peer directed and contribute positively towards advancing MSP’s strategic plan.
• Actively creates a culturally safe and secure environment where people feel safe and draw strength in their identity, culture and community; and can develop relationships that offer structure, belonging, and support ongoing personal and interpersonal development. 

Program Delivery

• Maintain confidentiality in accordance MSP policy & legislation
• Remain up to date on MSP policies, internal communications, safety protocols and the collective bargaining agreement
• Oversee and provide direction to staff in their day-to-day duties and harm reduction services
• Responsible to lead and develop programs across the organisation in line with MSP strategic plan with Harm Reduction Nurse and Director. Implement harm reduction programming, practice, measurement, and evaluation, and achieve practice consistency. This includes;
• The creation of peer-led projects and associated data collection and reporting
• Harm Reduction programming including advocacy, training, and support with policy development
• Collaboration across all departments including partnership with Harm Reduction Nurse
• Support with implementation and evaluation of new Harm Reduction initiatives at MSP
• Lead harm redaction training and education for all MSP staff and program areas, including Opioid Response and Oxygen Therapy
• Working collaboratively with Housing, Volunteer, Case Mgmt and Indigenous Relations leadership and Skabes to plan and support events and programming for MAP and CSOA relatives, and other housing residents.
• Order all harm reduction supplies, including naloxone, for organisation, ensuring minimum stock levels are always achieved in all programs
• Work collaboratively with Housing Coordinator, Housing Manager to plan peer led activities and meetings for Harm Reduction Programs
• Lead harm reduction training across the organization including opioid response and naloxone training, and oxygen therapy.
• Monitoring harm reduction supply stock levels in each program area and placing orders for monthly stock. 

Qualifications

• Experience working in the field of human services preferably with adults experiencing homelessness, mental health and substance use issues
• Proven work experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Good computer skills, especially Microsoft Suite and Incident Reporting
• Experience in data collection and report writing
• Excellent de-escalation, conflict resolution and leadership skills
• Organizational and time-management skills
• Excellent interpersonal skills and communication skills, both oral and written
• Strong decision-making skills, ability to adapt to emerging situations
• Able to act proactively to ensure smooth team operations and effective collaboration
• Ability to work with a community member-centred care philosophy
• Ability to apply Harm Reduction, Trauma Informed Care, Anti-Oppressive, and Housing First philosophies in their day-to-day support of community members and staff team
• Knowledge of Indigenous culture
• Knowledge of and ability to apply the principles of the TRC Calls to Action, MMIWG Calls to Justice, and UNDRIP
• Knowledge of the effects of poverty and the determinants to health
• Experience in working with culturally diverse populations 
• Ability to work with individuals presenting challenging behaviours or experiencing crisis

Conditions of Employment

• Ability to meet to the physical demands required for the role including being on your feet for long periods of time, lifting up to 50 lbs
• Exposure to biohazards including but not limited to blood, bodily fluids, and syringes 
• Ability to work with individuals who use substances and/or experience mental health issues 
• Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
• Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check and Child Abuse Registry Check are required. Ability to work with individuals who use substances and/or experience mental health issues
• Must hold current Class 5 driver’s licence and may be asked to travel between Main Street Project locations

Additional Requirements

•  Satisfactory Criminal Record with clear Vulnerable Sector Search, and a clear Child and Adult Abuse Registry Check is required. The employee is responsible for any service charges incurred.
• Valid CPR & Basic First Aid
• Non-violent Crisis Intervention and mental health first aid training is considered an asset

DEPARTMENT: Van Outreach

REPORT TO:  Manager, Van Outreach Services

DIRECT REPORTS:  Support Workers

POSITION TYPE: Full-time, Permanent

WORK HOURS:  (1.0 Days with one evening bi-weekly). Flexibility in hours may be needed from time to time.  

LOCATION: 75 Martha

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary

The Outreach Coordinator provides overall coordination and supervision of Main Street Project’s (MSP) van outreach program and associated services including (but not limited to), the supervision of staff and program budget in collaboration with second Outreach Coordinator and Director of Community Initiatives. 

The Outreach Coordinator leads the implementation of program policies and procedures, and the coordination with other programs within the Agency to ensure seamless and comprehensive services. The Outreach Coordinator is additionally responsible for liaising with external parties including (but not limited to) folks experiencing homelessness, City and Provincial staff, stakeholders, and other parties with a goal of building and maintaining relationships built on trust and strong collaboration.   

Key Responsibilities

Operational Oversight:

• Ensure the programs overall operations continuously run efficiently, delivering program services in the most consistent way possible
• Responsible for the implementation and maintenance of program policies, procedures and activities consistent with MSP’s mission, vision and goals.
• Responsible for communicating staffing needs to Director, supporting in the interview process, managing resources and supporting with managing staff performance
• Coach, mentor and develop staff, including onboarding and training
• Review documentation and provide feedback, recommendations and coordination within MSP and other outreach services
• Support with periodic leading of Encampment Coordination meetings with internal and external stakeholders, updating on existing encampments, people living unsheltered and safety risks
• Supporting required outcomes related to the Province’s Your Way Home Strategy (YWH), ensuring accurate data keeping on community members wanting to be housed, maintaining positive relationships with internal/external housing partners (Sunshine House, Siloam Mission, etc.), with rotating attendance at all YWH meetings
• Work closely with City Services to respond to 311 calls pertaining to encampment and encampment clean-ups
• Monitoring supply levels and ensuring timely supply ordering
• Reporting and following up on maintenance concerns

Work with Outreach Organizations and Workers (Support and Caseworkers)

• Linking with outreach organisations to stay abreast of existing encampments and people living unsheltered
• Holding and tracking a central list of people living unsheltered and their next steps
• Linking with outreach caseworkers to track efforts to support each person living unsheltered towards next steps
• Ensure full 24/7 staff coverage across program
• Supporting with bi-weekly payroll in PayWorks

Cultural Safety and Security:

• Create a culturally safe and secure environment where people feel safe and draw strength in their identity, culture and community

Relative Services:

• Model and nurture a trauma-informed care approach in all interactions with staff and relatives, mentor staff to develop and strengthen their knowledge and understanding of trauma-informed care

Leadership, Team Supervision and Team Coordination:

• Train and coach staff, developing a strong and skilled team
• Oversee schedules for all shifts, resolve scheduling issues, and fill in scheduling gaps as needed. 
• Directly address/report staff issues, including staff complaints, conflict resolution and disciplinary issues; document issues and ensure appropriate team members are notified on matters of concern
• Provide support to all staff including responding to emergencies from staff on-site 
• Participate in program and organization development, including planning and attending team meetings

Support for Collaboration

• Support Regular meetings of collaborators to move the YWH initiative forward as needed, and to facilitate problem solving whether outreach, housing focused or both.

Data Collection and Reporting Work

• Track participation of community members throughout all aspects of the Your Way Home Strategy including:
  • Moves from encampments to housing options
  • Moves from Housing options back to encampments
  • Tracking of incident disclosure from community members living unsheltered

• Ongoing collection of feedback from participants on their experience, and incorporation of feedback as appropriate into the Your Way Home approach. 
• Participation in and at times lead in reporting work to the province and other bodies.

Qualifications

• Two years’ experience in human services, preferably working with adults challenged by homelessness, mental illness and/or chemical Post secondary education in the field of addictions and mental health is considered an asset
• Relevant post-secondary education is considered an asset. 
• Experience in a management or administrative role is considered an asset
• Proficient computer literacy
• Ability to communicate and work effectively with staff from various backgrounds and disciplines. 
• Excellent organizational and time management skills
• Ability to work with a client-centered care philosophy 
• Ability to assess crisis and work in a crisis situation
• Ability to understand and comply with PHIA regulations
• Excellent communication skills, both verbal and written, and excellent listening skills
• Ability to communicate and work effectively in a multidisciplinary team
• •Subscribe to the philosophy of cooperation and continuity across programs, and of consideration and respect for participants
• Knowledge of Indigenous culture
• Knowledge of the effects of poverty and the determinants of health
• Ability to work effectively with participants displaying unpleasant and/or aggressive behaviour
• Demonstrated ability to apply Harm Reduction and Housing First philosophies in their day-to-day support of participants
• Ability to work flexible hours to meet program needs

Additional Requirements

•  Satisfactory Criminal Record with clear Vulnerable Sector Search, and a clear Child and Adult Abuse Registry Check is required. The employee is responsible for any service charges incurred.
• Valid CPR & Basic First Aid
• Non-violent Crisis Intervention and mental health first aid training is considered an asset

DEPARTMENT: Administration

REPORTS TO: Volunteer Manager

DURATION: Summer Term (May - August, 2026)

LOCATION: 661 Main Street

WAGE: $18.00/hr

HOURS OF WORK: 40 hours a week

ABOUT THE COMPANY

• Reducing Harm 
• Truth and Reconciliation 
• Anti-Oppression 
• Trauma-Informed

DEPARTMENT: Emergency Shelter

REPORT TO:  Director of Community Initiatives

DIRECT REPORTS: Coordinators, Team Lead, Support Workers

POSITION TYPE: Full-time, Permanent

LOCATION: 637 Main Street

PAY RANGE: $67,791.75 - $74,077.61

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives

Job Summary

The Shelter Program Manager provides overall management and supervision of MSP’s Low Barrier Emergency Shelter, the Protective Care Program and associated services including supervision of staff, volunteers program development and program budget. The manager also contributes to the development and implementation of program policies and procedures, and the coordination with other programs within the organization to ensure seamless and comprehensive services.

Key Responsibilities

Operations: 

• Ensure the program’s overall operations continuously runs efficiently, delivering program services in the most consistent manner possible: 
• Responsible for the development, implementation and maintenance of program policies, procedures and activities consistent with MSP’s mission and goals. 
• Provides periodic review, evaluation and modification of programs in accordance with MSP’s mission and contractual obligations.
• Responsible for the supervision of program staff, students, volunteers and interns.
• Ensures that programs and activities reflect the needs of clients.
• Cultural safety & security creates a culturally safe and secure environment where people feel safe and draw strength in their identity, culture and community.
• Provide direct service to clients through crisis intervention, counseling, case management, client grievance/dispute resolution, outreach, and other service activities as necessary in conjunction with other departments.
• Ensure full 24/7 staff coverage across all programs
• Plan staffing levels in accordance with budgets; ensures appropriate numbers of staff are scheduled in each program and on each shift to meet / exceed program delivery.
• Partners with the Human Resources Department to recruit, interview, select, hire, and employ an appropriate number of staff to meet program goals.
• Coach, mentor, and develop staff, including onboarding; empower employees to take responsibility for their jobs and goals

Cultural Safety & Security:

• Create a culturally safe and secure environment where people feel safe and draw strength in their identity, culture and community
• Provide direct service to community members through crisis intervention, counseling, case management, participant grievance/dispute resolution, outreach, and other service activities as necessary in conjunction with other departments

Participant Services: 

• Models and nurtures a trauma-informed care approach in all interactions with staff and participants; mentors staff to develop and strengthen their knowledge and understanding of trauma-informed care.
• Intervene in participant crises as requested or required.
• Develop integrated approaches that enhance the collaboration between shelter and case management.    
• Assist participants with shelter routines and in following all shelter procedures.
• Leadership, Team Supervision & Team Coordination
• Manage, train, and coach staff, developing a strong and skilled team. 
• Schedule staff for all shifts, resolve scheduling issues, and fill in scheduling gaps as needed.
• Ensure staff receive timely and meaningful feedback about job performance, conduct, and attendance; ensure documentation is provided.
• Help ensure effective communication across shifts.
• Directly addresses and manages staff issues, including staff complaints, conflict resolution, and disciplinary issues; document issues and ensures appropriate team members are notified on matters of concern.
• Teamwork, provide support to all staff including responding to emergencies from staff on-site or from on-call providing site coverage. Participate in program and organizational development and attend staff and team meetings.
• Participate on-call rotational support

Qualifications

• Post-secondary education in a related field is considered an asset
• Two years’ exemplary management experience in a non-profit setting, preferably in the human services/ social services sector
• Two years’ experience working with a diverse population, with sensitivity to differences in socioeconomic status 
• Applied Suicide Intervention Training, First Aid/CPR and NVCI are considered assets
• Knowledge and training in working with a vulnerable population experiencing chemical dependency, mental illness and homelessness 
• Extensive knowledge of addictions, mental health and co-occurring disorder best practices
• Demonstrated problem solving and crisis/risk assessment and intervention skills
• Ability to apply Harm Reduction and Housing First philosophies in day-to-day work and interactions
• Excellent interpersonal, listening, oral and written communication and conflict de-escalation and resolution skills
• Ability to maintain a positive collaborative relationship among staff
• Excellent planning, organizational, problem solving and facilitation skills
• Windows and MS Office proficiency
• Strong knowledge, commitment and demonstrated ability to apply diversity, equity, cultural safety, pro-choice, social determinants of health, population health, anti-oppression, harm reduction, trauma-informed and community development principles in all aspects of the work.
• Ability to work flexible hours to allow for attendance at meetings and may include evening, holiday, or weekend consultation.
• Knowledge of Indigenous Culture
• Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP
• Additional languages (Indigenous) are considered an asset 
• Expert problem solver, analytical thinker, and decision-maker
• Experience working in a Unionized environment is considered an asset
• Experience in crisis intervention and conflict resolution skills
• Knowledge of the effects of poverty and the detriment of health is essential
• Ability to effectively manage budgets and resources
• Experience in payroll and/or scheduling software is considered an asset
• Satisfactory Criminal Record with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check
• Valid Driver’s License

Working Conditions

• Fast-paced environment with occasional high pressure or emergent situations 
• Work hours subject to program needs to ensure coverage during all hours of operation. 
• Frequent use of computer, keyboard, copy/fax machine and cell phone[OA1.1][Hi1.2][Hi1.3]
• Work is primarily performed in an office setting location, using standard office equipment associated with the position (computer, printer, desk phone, cell phone)
• Some physical work, including lifting, bending, climbing stairs, carrying up to 35 pounds
• May encounter challenging behaviors

Values & Competencies

Ability to embody Main Street Project’s Core Values:

•        Reducing Harm
•        Truth and Reconciliation
•        Anti-Oppression 
•       Trauma-Informed

Key Competencies

•      Crisis Management
•      Service Excellence, meeting people where they are at
•      Collaboration Developing External Relationships
•      Accountability
•       Decision Making   

What Main Street Project offers

•         Competitive wages within the nonprofit sector
•         Health & Dental Benefits
•         Pension Plan
•        Professional Development Opportunities
•        Paid Sick and Family days
•        Shift Premiums
•        Employee Assistance Program

Application deadline: Open until filled

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

LOCATION: 661 Main Street

DEPARTMENT: Facilities  

POSITION TYPE: Full-time, Permanent

REPORTS TO: Facilities Coordinator

WAGE: $20.99 - 23.62

WORK HOURS: Wednesday to Friday (1:30PM-10PM) Saturday & Sunday (12:30PM-9PM)

ABOUT THE COMPANY

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

POSITION SUMMARY

Reporting to the Facilities Coordinator, the Maintenance Worker is a key part of ensuring that Main Street Project (MSP) buildings, both interior and exterior, are kept functional and in good condition for participants that access MSP’s program and services. This role includes maintenance tasks are both preventative maintenance and reacting to emerging building needs.

KEY RESPONSIBILITIES

• Complete assigned maintenance tasks each shift, ensuring appropriate documentation and communication
• Take the lead on maintenance projects including, but not limited to, minor plumbing issues (e.g. unclogging drains, etc.), simple carpentry (e.g. dry wall patching, door replacement, etc.), painting and removal/installation/assembly of furniture and fixtures
• Monitor and execute preventative maintenance measures according to established maintenance plans
• Meet with external contractors to provide support and information where needed
• Notify Coordinator concerning the need for major repairs or additions to building operating systems
• Collect and remove garbage from MSP owned property, both indoors and outdoors as requested/required
• Picking up full sharps containers and bringing them to a centralized pick up location
• Adhere to health and safety protocols (WHMIS, PPE, Occupational Safety and Health)
• Snow removal and ice sanding as required
• Moving of furniture, donations and deliveries
• Other duties as assigned

• Prior maintenance experience in a similar community health environment
• Knowledge and understanding of basic maintenance issues including but not limited to plumbing, carpentry, and electrical
• Reliable, punctual, and dependable in fulfilling position obligations
• Attention to detail and ability to complete tasks
• Demonstrates adaptability and flexibility to changing needs and tasks
• Ability to take initiative beyond the scope of assigned daily and weekly tasks to meets the needs of the department
• Excellent verbal and written communication skills
• Customer Service skills, ability to interact professionally with staff, visitors, clients and management
• Working knowledge of basic computer skills (i.e. Outlook).

ADDITIONAL REQUIREMENTS

• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
• Comfortability working with biohazardous waste
• Ability to handle and move objects, using hands and arms in handling, installing, positioning and moving materials
• Understanding of and ability to adhere to health and safety protocols (WHMIS, PPE, Occupational Safety and Health)
• Working knowledge of basic computer skills (i.e. Outlook).
• Ability to lift 50lbs or more
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and Clear Adult Abuse Registry Check required. Employee is responsible for any service charges incurred.
• Valid Driver's License

VALUES & COMPETENCIES

Ability to embody Main Street Project’s Core Values:

• Reducing Harm
• Truth & Reconciliation
• Anti-Oppression
• Trauma-Informed

Key Competencies:

• Crisis Management
• Service Excellence – Meeting people where they are at.
• Collaboration Developing External Relationships
• Accountability 
• Decision Making

APPLICATION DEADLINE: Open until filled.

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

Reports to: Manager, Emergency Shelter Services

DEPARTMENT: Emergency Shelter Services

LOCATIONS: 637 Main St

FTE: 1.0 FTE,  Permanent

HOURS OF WORK: Evenings (15:30 to 24:00)

Job Summary

Main Street Project (MSP) operates a low-barrier, housing-first emergency shelter offering 120-bed facility and drop-in space with a harm reduction focus, open 365 days a year. Our services are free to use and are offered on a first-come, first-served basis. Low barrier means that we don't require abstinence or sobriety as a condition to receive services

Conditions Of Employment
• Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs., and cleaning duties (bending, reaching, push/pulling, crouching)
• Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
• Ability to work with individuals who use substances and/or experience mental health issues
• Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
• Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. Ability to work with individuals who use substances and/or experience mental health issues

Values & Competencies
Ability to embody Main Street Project’s Core Values:

• Competitive wages within the nonprofit sector
• Health & Dental Benefits
• Pension Plan
• Professional Development Opportunities
• Paid Sick and Family days
• Shift Premiums
• Employee Assistance Program

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

DEPARTMENT: Housing Services & Withdrawal Management Services

REPORT TO: Program Managers

HOURS OF WORK: Casual

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary

Main Street Project (MSP) provides a range of low-barrier, harm reduction–focused services including withdrawal management, supportive housing, and a community drop-in. Our programs offer food, shelter, harm reduction supplies, safe spaces, and pathways toward recovery, housing, and long-term stability. Services operate 365 days a year and are rooted in respect, dignity, and accessibility for all who enter our care.

The Casual Float Support Worker provides flexible coverage across multiple MSP programs including Protective Care, Withdrawal Management Services (Men’s and women’s Non-Binary units), and Housing (Mainstay, the Bell, and Furby). This role offers break coverage and additional support as required, assisting participants with daily needs, crisis response, eviction prevention, harm reduction, and capacity building.

Float Support Workers collaborate with participants to support individualized detox care plans, housing goals, and personal development, focusing on independence, harm reduction, and tenant-defined success. They also work with participants to enhance self-awareness, life skills, and overall well-being while ensuring a safe and stable environment.

As part of a collaborative team, the Float Support Worker upholds MSP’s mission, goals, and values harm reduction, choice, equity, diversity, and respect while helping participants build capacity and move forward in their unique recovery and housing journeys.

Key Responsibilities

• Coordinate move-ins for community members entering housing, adhering to established protocols, and collaborating with external partners.
• Assist with medication management, including proper storage, distribution, and documentation.
• Develop and implement programming initiatives to enhance the well-being and engagement of housing program participants.
• Collaborate with case managers on individualized care plans.
• Respond and support individuals experiencing crisis.
• Ensure residents understand program area processes and expectations.
• Respond promptly and effectively to emergency situations, including assessing, intervening, and documenting critical incidents, and seeking assistance as necessary.
• Conduct regular floor checks to ensure the safety and cleanliness of the housing premises.
• Coordinate and assist in ensuring meal service in Housing facilities are done in accordance with food handling guidelines.
• Provide comprehensive support to participants in planning, problem-solving, and addressing immediate needs, such as food, water, clothing, and other essential items.
• Offer non-judgmental support and connect participants with relevant resources and services, both internal and external.
• Ensure that participants are well-informed about available internal and external resources, services, and programs.
• Coordinate and assist residents in connecting to resources including seeking out and providing information, filing out application forms and submitting appropriately.
• Uphold professional standards of care in all interactions and service delivery.
• Foster collaborative relationships with external partners to optimize support for housing program participants.
• Maintain accurate and confidential electronic and physical records pertaining to program participants.
• Collect and submit required agency statistics promptly and accurately.
• Uphold cleanliness standards by following routine cleaning schedules for the program area during each shift.

Qualifications

• Relevant experience in the field of human services, preferably with adults experiencing homelessness, mental health challenges, substance use issues, or housing instability.
• Post-secondary education in addictions, mental health, or a related field is considered an asset.
• Compassion for and commitment to working with individuals who use substances and experience mental health challenges, using a participant-centered care philosophy.
• Ability to apply Harm Reduction, Housing First, Trauma-Informed Care, and Anti-Oppressive practices in day-to-day support of participants.
• Strong attention to detail with the ability to maintain accurate and confidential records.
• Demonstrated skills in crisis intervention, de-escalation, and conflict resolution.
• Ability to work collaboratively in a multi-disciplinary team and build strong relationships with external partners.
• Knowledge of the effects of poverty, social determinants of health, and culturally diverse populations.
• Knowledge of Indigenous culture and ability to apply the principles of the TRC Calls to Action, MMIWG Calls to Justice, and UNDRIP.
• Ability to contribute to and uphold a culturally safe, inclusive, and respectful environment for staff and participants.
• Excellent interpersonal and communication skills, both oral and written.
• Proficiency in Microsoft Office and online databases.
• Lived experience relevant to the role will be considered an asset.
• Current CPR, Basic First Aid, and Mental Health First Aid (MHFA) certifications required; Nonviolent Crisis Intervention certification considered an asset.
• Ability to provide satisfactory Criminal Record Check with Vulnerable Sector Search and a clear Adult Abuse Registry Check (employee responsible for service charges).

Conditions of Employment

• Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs., and cleaning duties (bending, reaching, push/pulling, crouching)
• Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
• Ability to work with individuals who use substances and/or experience mental health issues
• Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
• Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
• Ability to assist in providing first aid when required
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required.
• Current CPR, Basic First Aid, and Mental Health First Aid (MHFA) certifications
• Valid driver’s licence
• Ability to embody Main Street Project Core Values: Reducing Harm, Truth and Reconciliation, Anti-Oppression, Trauma-Informed
• Cross training at Mainstay and IPDA

REPORT TO: Manager, Withdrawal Management Services

DEPARTMENT: Withdrawal Management Services

LOCATION: 146 Magnus Street, 71 Martha

POSITION TYPE: Part-time(0.4 FTE), Permanent

WAGE: $20.99 - $23.62

HOURS OF WORK: Days (07:30 to 16:00)

                                    Evenings (15:30  to 24:00)

About the Company

• Engage in intake coordination and review for incoming participants of MSP Withdrawal Management Program
• Oversee intake into Withdrawal Management services including the review of medical clearance forms, completion of intake assessment forms, and medication confirmation and review
• Medication administration, tracking, and monitoring
• Work in collaboration in medical health scenarios with MSP Nurse Practitioner and internal WFPS resources.
• Relationship building including one on one check-ins and documentation relating to each participant on the unit.
• Support implementation of programming within the unit including participation
• Advocation and referral assistance for participants to internal MSP Case Management program and external services and resources based on the participants self determined goals
• Assist participants in planning, problem-solving, and addressing immediate needs, including providing meals, clothing, and hygiene supplies.
• Provide support and resources without judgement for participants
• Respond to emergency situations; assessing, intervening, and documenting critical incidents including requesting assistance when needed or when incident escalates beyond scope of role based on Main Street Projects Policy and Procedures
• Ensure participants are informed of internal and external resources, services, and programs and if needed
• Ensure care provided meets professional standards
• Work collaboratively and professionally with all external partners
• Maintain accurate and confidential electronic and paper file records
• Collect and submit agency-required statistics on time and with accuracy
• Maintain cleanliness of the program area by following routine cleaning schedules each shift

Qualifications

• Relevant experience working in the field of human services preferably with adults experiencing homelessness, mental health and substance use issues
• Post secondary education in the field of addictions and mental health is considered an asset
• Strong attention to detail and ability to maintain accurate records.
• Ability to build and maintain relationships with external partners
• Compassion for working with individuals who use substances and experience mental health issues
• Ability to work with a client-centered care philosophy
• Ability to apply Harm Reduction and Housing First philosophies in their day-to-day support of participants
• Knowledge of the effects of poverty and the determinants to health
• Ability to work collaboratively in a multi-disciplinary team
• Knowledge of Indigenous Culture
• Lived Experience: Knowledge gained from personal experiences relevant to the role
• Knowledge and the ability to apply the principles of the Truth and Reconciliation Commission Calls to Action, MMIWG Calls to Justice, and UNDRIP
• Excellent interpersonal skills and communication skills, both oral and written
• An understanding/experience in working with culturally diverse populations
• Proficiency in Microsoft Office & online databases
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. Employee is responsible for any service charges incurred
• Current CPR, Basic First Aid, and Mental Health First Aid (MHFA) certifications.
• Nonviolent Crisis Intervention certification considered an asset

Conditions Of Employment

• Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs, and cleaning duties (bending, reaching, push/pulling, crouching)
• Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
• Ability to work with individuals who use substances and/or experience mental health issues
• Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
• Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
• Ability to assist in the providing first aid when required
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required.
• Ability to embody Main Street Project Core Values: Reducing Harm, Truth and Reconciliation, Anti-Oppression, Trauma-Informed

Values & Competencies

Ability to embody Main Street Project’s Core Values:

• Competitive wages within the nonprofit sector
• Health & Dental Benefits
• Pension Plan
• Professional Development Opportunities
• Paid Sick and Family days
• Shift Premiums
• Employee Assistance Program

Application deadline : Open until filled

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

DEPARTMENT: Emergency Shelter Services

LOCATION: 637 Main St

FTE: 1.0 FTE, Indefinite Term

WAGE RANGE: $20.48 - $23.05 per hour

HOURS OF WORK: Days (07:30 to 16:00)

                                     Evenings (15:30 to 24:00)

About the Company

Main Street Project (MSP) is a community health centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles to provide a safe, respectful and accessible place for individuals who are experiencing or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary

Conditions Of Employment
• Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs., and cleaning duties (bending, reaching, push/pulling, crouching)
• Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
• Ability to work with individuals who use substances and/or experience mental health issues
• Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
• Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. Ability to work with individuals who use substances and/or experience mental health issues

Values & Competencies
Ability to embody Main Street Project’s Core Values:

• Competitive wages within the nonprofit sector
• Health & Dental Benefits
• Pension Plan
• Professional Development Opportunities
• Paid Sick and Family days
• Shift Premiums
• Employee Assistance Program

Application deadline: Open Until Filled

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

DEPARTMENT: Emergency Shelter Services

LOCATIONS: 637 Main St

FTE: 0.4 FTE, Permanent

WAGE: $20.48 per hour

HOURS OF WORK: Days (07:30 to 16:00)

About the Company

Main Street Project (MSP) is a community health centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles to provide a safe, respectful and accessible place for individuals who are experiencing or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary
Main Street Project (MSP) operates a low-barrier, housing-first emergency shelter offering 120-bed facility and drop-in space with a harm reduction focus, open 365 days a year. Our services are free to use and are offered on a first-come, first-served basis. Low barrier means that we don't require abstinence or sobriety as a condition to receive services

Conditions Of Employment
• Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs., and cleaning duties (bending, reaching, push/pulling, crouching)
• Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
• Ability to work with individuals who use substances and/or experience mental health issues
• Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
• Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. Ability to work with individuals who use substances and/or experience mental health issues

Values & Competencies
Ability to embody Main Street Project’s Core Values:

• Competitive wages within the nonprofit sector
• Health & Dental Benefits
• Pension Plan
• Professional Development Opportunities
• Paid Sick and Family days
• Shift Premiums
• Employee Assistance Program

Application deadline: Open until filled

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

DEPARTMENT: Emergency Shelter & Van Outreach Services

REPORT TO: Program Managers

HOURS OF WORK: Casual

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.  Applicants with lived experience (peers) and indigenous background are encouraged to apply as we believe you create a rich tapestry of perspectives.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. 

 Job Summary

Main Street Project (MSP) operates a low-barrier, housing-first emergency shelter with a 120-bed facility and drop-in space, as well as a 24/7 Van Outreach program serving Winnipeg year-round. Our services focus on harm reduction and are free and accessible to all, without requiring abstinence or sobriety.

The shelter provides food, beverages, safe access to bathrooms and showers, harm reduction supplies, clothing, and safe daytime sleeping spaces, especially during extreme weather. The Van Outreach program seeks out community members at risk, offering voluntary transport to shelter, warm clothing, resources, harm reduction supplies, wellness checks, and ongoing support for those living in encampments. During winter, additional vans operate to increase outreach and support for houseless individuals.

The Casual Float Support Worker provides flexible coverage across these programs, offering break coverage and extra support as needed. This role assists participants with daily needs, crisis response, eviction prevention, harm reduction, and capacity building. A valid driver’s license is considered a strong asset for this position

Float Support Workers collaborate with participants to promote self-awareness, self-worth, increased independence, and well-being in a safe, respectful, and non-judgmental environment. They uphold MSP’s core values of harm reduction, choice, equity, and diversity while helping participants build capacity and move forward on their unique recovery and housing journeys.

 Key Responsibilities

• Provide support and resources without judgement for community members accessing Main Street Project’s programs and services
• Assist community members in planning, problem-solving, and addressing immediate needs
• Drive and operate MSP’s Outreach Vans
• Provide transport to community members as required
• Respond to emergency situations, assessing, intervening, and documenting critical incidents
• Ensure community members understand program area processes and expectations
• Assist participants in planning, problem-solving, and addressing immediate needs
• Visit new encampment structures, or areas being used as shelter. Monitor, locate, and identify individuals that may need support in accessing services
• Assist unsheltered community members to reach safety in the event of an emergency weather conditions or health emergencies
• Prepare and distribute food for meal service in accordance with food handling guidelines
• Provide clothing, hygiene and harm supplies in accordance with the values of MSP
• Respond and de-escalate potentially aggressive situations according to policy, procedures and training
• Support Community Members with diversion from shelter
• Maintain accurate and confidential electronic and file records
• Collect and submit agency-required statistics on time and with accuracy
• Communicate and collaborate with external partner agencies in professional manner
• Ensure participants are informed of internal and external resources, services, and programs and if needed, advocate for clients to access services
• Remaining up to date on MSP policies, internal communications, safety protocols and the collective bargaining agreement

Qualifications

• Experience working in the field of human services preferably with adults experiencing homelessness, mental health and substance use issues
• Experience working in an emergency shelter or in an outreach capacity is considered an asset
• Ability to apply Harm Reduction, Trauma Informed Care, Anti-Oppressive, and Housing First philosophies in their day-to-day support of community members
• Knowledge of and ability to apply the principles of the TRC Calls to Action, MMIWG Calls to Justice, and UNDRIP
• Knowledge in the addiction and mental health fields
• Excellent interpersonal skills and communication skills, both oral and written
• Ability to assess, manage and work in a crisis
• Knowledge of Indigenous culture
• Lived Experience: Knowledge gained from personal experiences relevant to the role
• Proficiency in Microsoft Office & Online Databases.

Conditions of Employment

• Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs., and cleaning duties (bending, reaching, push/pulling, crouching) including working outdoor in extreme weathers.
• Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
• Ability to work with individuals who use substances and/or experience mental health issues
• Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
• Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
• Ability to work with individuals presenting challenging behaviors or experiencing crisis
• Ability to work collaboratively in a multi-disciplinary team
• Ability to provide individual support as required for case management
• Ability to respond to service requests from first responders, business owners, community members, or City agencies
• Ability to embody Main Street Project Core Values: Reducing Harm, Truth and Reconciliation, Anti-Oppression, Trauma-Informed
• Cross training at Emergency Shelter and Van Outreach